Shipping policy

Thank You for Choosing Rotass!
To ensure fast and reliable delivery, please review our shipping policy below:

Shipping Address

• Orders are shipped to the address provided during checkout.

• Payment must be completed before dispatch.

• US-only shipping: We currently ship exclusively within the United States.

⚠️ PO Boxes Not Accepted: Due to product dimensions, we require a residential or business address.

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Key Policies

1. Shipping Fees

   • Free shipping on orders over $69.

   • Orders under $69, you need to pay extra $5.99 shipping fee.

2. Order Modifications

   • Changes must be requested via email within 24 hours of purchase.

   • No modifications allowed once the order ships.

3. Processing Time

   • Orders typically process within 0–1 business day.

4. Delivery Time

   • 2–5 business days (varies by location and carrier).

   • Holidays (e.g., Independence Day, Labor Day, Christmas) may cause delays. You’ll receive email updates if affected.

   • Stuck in "Label Created" for 4+ days? Contact us for carrier resolution or reshipment.

5. Carriers: FedEx, UPS, USPS

6. Wholesale Orders

   • Please contact rotass@cqthqt.com to check the inventory and shipping fee. Currently we can delivery pallet orders to USA and European countries, for other regions the minum order quantity would start from 1 full container.